// SELF-SERVICE SUPPORT

Troubleshoot Your Connection

Having connectivity issues? Follow our interactive step-by-step guides to get back online in minutes. Most issues are resolved with a simple power cycle.

// INTERACTIVE GUIDES

Choose Your Guide

Click on a guide below to start the interactive walkthrough.

Power Cycle Router

Restart your router to refresh the connection. This fixes most connectivity issues.

~2 MINUTES

Factory Reset

Complete reset and reconfiguration. Use this if power cycling doesn't work.

~10 MINUTES
SPACES BROADBAND

Power Cycle Guide

TP-Link AC1200 (Archer C1200)

Step 1 of 5

Locate Your Router

Find your TP-Link router. It's the small black box with antennas, usually near your TV or main living area.

SPACES BROADBAND

Factory Reset Guide

TP-Link AC1200 (Archer C1200)

Step 1 of 12

⚠️ Warning

Factory reset will erase all settings including your WiFi name and password. You'll need to reconfigure your router using the TP-Link Tether app.

Still Need Help?

If you've tried both guides and still have issues, our support team is here to help.

Call (417) 397-7264 Send Message