Privacy Policy
Spaces Broadband ("we," "us," or "our") operates the spacesbroadband.com website and provides residential fiber internet service in Missouri. This Privacy Policy explains how we collect, use, and protect information you provide to us.
Information We Collect
We collect the following categories of information directly from you:
- Identity information: name, residential address, unit number, and the community you live in.
- Contact information: email address and phone number.
- Service information: chosen plan, install date, lease term, and equipment preferences.
- Payment information: billing details necessary to process your monthly service charges, handled through our payment processor.
- Support information: details you provide when contacting customer support, including troubleshooting notes.
How We Use Your Information
We use the information you provide solely to:
- Provision and maintain your internet service.
- Generate invoices and process monthly billing.
- Communicate with you about your account, scheduled maintenance, outages, and service updates.
- Respond to support requests and resolve technical issues.
- Comply with applicable laws and regulations.
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We share information only as needed to operate the service, including with our payment processor, network operations partners, and as required by law.
Data Retention
We retain your information for as long as you are a customer and for a reasonable period afterward to satisfy billing, legal, and tax obligations.
Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you by contacting support@spacesbroadband.com. We will respond within 30 days.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No system is perfectly secure, but we treat customer information as confidential.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated to customers via email or a posting on this page.
Contact
Questions about this Privacy Policy can be directed to:
Spaces Broadband
Email: support@spacesbroadband.com
Phone: (417) 397-7264
Governing Law
This Privacy Policy is governed by the laws of the State of Missouri.